SignVideo in the GOV.UK Civil Service blog

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In the Civil Service blog, Sir Robert Devereux talks about the video relay service that we deliver to the DWP.

We’re particularly pleased to read the following:

One customer, John Walker, from Peacehaven in East Sussex, got in touch to say he was ‘delighted’ to be able to call DWP in British Sign Language, which, he said “resulted in the call being resolved far quicker”. He added that the new service “was greatly appreciated for its speed, professionalism and quality”.

Within DWP, one colleague said it was “great news for all deaf people” and another went as far as to say it was the “best thing ever to be introduced to the department”.



You can make BSL interpreted calls to DWP via the following links:


SignVideo provides British Sign Language (BSL) video interpreting services to enable communication between the community of over 150,000 deaf BSL users in the UK and hearing people. The service allows users to make and receive BSL interpreted video calls so that they can effectively and effortlessly communicate with each other. This happens through a professional video interpreter who relays the call between BSL and English and the service is available instantly on tablets, smartphones, computers and laptops via apps and software.

Born in 2004, SignVideo is led by Jeff McWhinney, a well-known deaf entrepreneur who fights tirelessly for equality of the deaf and hearing community. Today, SignVideo, a predominantly deaf-led organisation, provides their service to the government, NHS, councils, UK banks, telecommunications providers, helplines and many other types of organisations.

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