Health and Social Care Northern Ireland (HSCNI)

Remote Sign Language Interpreting Service
Delivered by SignVideo

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This page and following details are for the Remote/Online Video Interpreting Service under the Regional Communication Support Service.

For booking details and information on the Face-to-face/In-Person communication services please visit the Sign Language Interactions web pages:  (opens in new tab/page)

How to connect:

Sign Language users: Connect using a smartphone, tablet, or computer. This would be for both VRS and VRI services.

HSCNI staff members: Connect using your landline/mobile phone the same as any other call. This would be for accepting a VRS call – for VRI in the same location, a device would have to be shared.

Sign Language users:

By App

Available on the App Store, Google Play and Microsoft Store.

Please download the SignVideo app from 

By PC/Laptop

You will need access to:

  • Internet connection
  • Web camera – built-in or plugged in.
  • Microphone or speakers – for VRI only

HSCNI staff members:

As a service provider

To call a Deaf person (Sign Language user) all you need to do is call one of the following numbers and ask for the person by name.

If they are registered, online, and available, you will be connected via the remote online sign language interpreter.

  • To call BSL users0333 344 6012
  • To call ISL users: 0333 305 1143

Download our short guide to using SignVideo/HSC remote interpreting service: PDF 

Pre-booked assignments – BSL/ISL

If you have had to arrange to have a consultation with a Deaf Sign Language user, you can pre-book a VRI session here.

We will need your name, email address, and date and time of the requested VRI session.

You can select either BSL or ISL during the booking process.

You can request a pre-booked time slot by calling: 0333 344 7712 during office hours (leaving a message with your contact details when out of hours)

Or email:

We would appreciate as much notice as possible – 72hrs would be ideal.

HSCNI Booking Form

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Watch our online presentation/service description video:

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