Latest news
< Go Back
27 January 2016

TSB customer services now accessible to British Sign Language users through SignVideo

Today, British bank TSB launches SignVideo for its customer services, a video relay service for deaf British Sign Language (BSL) users. This service allows deaf BSL users to contact TSB’s banking helplines by clicking on a link on their website. This connects the customer to a fully qualified BSL interpreter, who will then relay the call, in real-time, with the TSB customer service agent.

TSB are proud to announce the partnership with SignVideo, opening accessibility through a video relay service for deaf British Sign Language users. Together, we are hoping that this will increase the engagement between TSB and the deaf community by removing the communication barriers to servicing banking needs.

Jeff McWhinney

Jeff McWhinneyFounder and Chair of SignVideo

“We are thrilled to see more forward-thinking banks like TSB take up our service to provide equal access to their helplines for the BSL community. TSB are one of the UK banks setting the standard for the finance industry and I am sure that their deaf BSL-using customers will be delighted that this service is now available.”

Helen Rose


Helen RoseChief Operating Officer at TSB

“Improving the service that TSB provides for all customers is a key focus for us and that’s why we’re really pleased to introduce SignVideo. This will allow our British Sign Language customers to manage their banking needs without any barriers or delays. TSB recognise that British Sign Language is not based on English; this service will allow us to instantly support our deaf customers who use sign language.”

The SignVideo service is available Monday to Friday from 8am – 6pm and can be found here.

Notes to editors

Jeff McWhinney is available for comment and interview on request through the SignVideo press office.

Karan Hopper

Head of Marketing


Tel: 02084631137

TSB was created to bring more competition to British banking – to be a real challenger to the big banks and to deliver the kind of banking the people of Britain want. TSB only serves local customers and local businesses, to help fuel local economies, because communities thriving across Britain is a good thing for all of us.

We have a simple, straightforward and transparent banking model and make clear on our website how we operate and make money. We offer the products and services people tell us they want, with none of the funny stuff people normally associate with traditional banks.

Our 4.7 million customers, award winning mobile and digital banking, nationwide network of branches and 8,600 Partners mean we are big enough to make a difference, but small enough to be an agile challenger to the entire market.

For further information about TSB Bank plc, please visit our website

SignVideo provides British Sign Language (BSL) video interpreting services to enable communication between the community of over 150,000 deaf BSL users in the UK and hearing people. The service allows users to make and receive BSL interpreted video calls so that they can effectively and effortlessly communicate with each other. This happens through a professional video interpreter who relays the call between BSL and English and the service is available instantly on tablets, smartphones, computers and laptops via apps and software.

Born in 2004, SignVideo is led by Jeff McWhinney, a well-known deaf entrepreneur who fights tirelessly for equality of the deaf and hearing community. Today, SignVideo, a predominantly deaf-led organisation, provides their service to the government, NHS, councils, UK banks, telecommunications providers, helplines and many other types of organisations.

Read more and connect with us on social media at