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31 January 2019

Clydesdale & Yorkshire Bank Launches New Service For Deaf Or Hard Of Hearing Customers

CYBG has introduced a new free service, for customers who are deaf or hard of hearing and use British Sign Language (BSL), to access telephone banking.

In partnership with SignVideo, CYBG has launched a video relay service (VRS) that is designed to instantly connect deaf or hard of hearing BSL users to a professional interpreter via a video link. The interpreter then calls our customer service helpline and relays the conversation between the customer and the advisor.

The service can be accessed via a video call using tablets, smartphones, computers and laptops, requiring no additional software for the bank or the user.

SignVideo pioneered this VRS solution in the UK and their client list now includes Barclays, BT, Sky, Sainsbury’s and many more.

Gavin Opperman, Group Customer Banking Director, said:

“At CYBG we want to ensure that all our customers have confidence that they will be able to carry out their day to day banking and easily access our products and services. With this in mind, we are delighted to announce our partnership with SignVideo and the improved services we can offer our customers who use British Sign Language.

“Launching the video relay service (VRS) is a step forward in our ongoing journey to provide equal banking for all and it will make a real difference to our deaf or hard of hearing customers, who use British Sign Language.”

Access the services at the following links –

Clydesdale Bank –

Yorkshire Bank –

For further information, contact:

Jennifer Devlin, Corporate Affairs, CYBG plc: 0141 242 3314 / 0748408519


CYBG PLC is the UK’s sixth biggest bank offering a true alternative to the status quo in banking. Operating under the Clydesdale Bank, Yorkshire Bank, B and Virgin Money brands, we are the only Bank outside the ‘Big 5’ that boasts a genuine full-service retail and SME capability.

We serve over six million customers across the UK through an omni-channel model of online, mobile and telephone banking and we have a national network of 250 branches and business banking centres.

Our ambition is to offer the best service in UK banking, providing customers with market-leading functionality and innovative products, supported by robust technology and a first class, personal customer experience.

In February 2016, we completed our IPO from National Australia Bank, regaining our independence for the first time in almost 100 years. CYBG completed the acquisition of Virgin Money on 15 October 2018, enhancing the Bank’s scale and national footprint.