Health and Social Care Northern Ireland


Remote Sign Language Interpreting Service
Delivered by SignVideo

 

Connect to an interpreter





 

 

Work for HSC?

For training on how to access and book a communication professional with d/Deaf or hard of hearing individuals, please email uksales@sorenson.com.  This support is free to all HSC employees and provides Information on how to make a booking for a communication professional and answer questions that you may have about the service.  This is delivered via Sign Language Interactions by Sorenson).  You are also able to provide feedback on this service. 

 

This page is for the Remote/Online Video Interpreting Service under the Regional Communication Support Service.

For booking details and information about Face-to-face/In-Person communication services, please visit Sign Language Interactions

How to connect

Sign Language users: Connect using a smartphone, tablet, or computer to use both VRS and VRI services.

HSCNI staff members: Connect using your landline/mobile phone the same as any other call. This would be for accepting a VRS call – for VRI in the same location, a device would have to be shared.

For Sign Language users

By App

Available on the App Store, Google Play and Microsoft Store.

Please download the SignVideo app from www.signvideo.co.uk/download 

By PC/Laptop

You will need access to:

  • Internet connection
  • Web camera – built-in or plugged in.
  • Microphone or speakers – for VRI only

For HSCNI employees

As a service provider

To call a Deaf sign language user, all you need to do is call one of the following numbers, which will connect to one of our remote sign language interpreters, and ask for the person by name.

If they are registered, online, and available, you will be connected via the interpreter.

To call British Sign Language (BSL) users: 0333 344 6012 

To call Irish Sign Language (ISL) users: 0333 305 1143  

Download our short guide to using SignVideo/HSC remote interpreting service: PDF 

Pre-booked assignments – BSL/ISL

If you need to arrange a face to face consultation with a Deaf sign language user (BSL or ISL), you can pre-book a remote interpreter to interpret your consultation through our Video Remote Interpreting (VRI) booking service.  This can be done using the booking form below.

We would appreciate as much notice as possible for these bookings, however, where needed, VRI sessions can be requested at late notice.

HSCNI Booking Form

"*" indicates required fields

This field is for validation purposes and should be left unchanged.
Start date of meeting/event
Start time of meeting/event
:
Which service do you need?
*Deaf Relay Intralingual Interpreters are Deaf professionals, who alongside a hearing Sign Language Interpreter, work with Deaf people with specific or complex language needs, such as a learning disability, mental health condition, idiosyncratic or non-standardised sign language use, or limited language development. NB: Where this type of professional is requested by HSC staff, a hearing Sign Language Interpreter would also need to booked via SLi.
This field is hidden when viewing the form
Which service do you need?*
*Deaf Relay Intralingual Interpreters are Deaf professionals, who alongside a hearing Sign Language Interpreter, work with Deaf people with specific or complex language needs, such as a learning disability, mental health condition, idiosyncratic or non-standardised sign language use, or limited language development. NB: Where this type of professional is requested by HSC staff, a hearing Sign Language Interpreter would also need to booked via SLi.

You can request a pre-booked time slot by calling during work hours or by leaving a message with your contact details when out of hours (which will be picked up during the following working day).  

Telephone: 0333 344 7712

Email: bookingsni@signlanguageinteractions.com

Watch our online presentation/service description video:

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