Customer Experience Survey 2026

Customer Satisfaction Survey 2026 - Oct

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We're committed to making SignVideo even better, and we'd love to hear about your experience. By completing our quick customer survey, you'll help shape the future of our service and be entered into a prize draw to have a chance to win 1 of 3 prizes – iPad, Smart Watch or an M&S Hamper

Why take part?
It only takes a few minutes
You'll help us improve our services
You could be one of three lucky winners!

Survey deadline: 31st October 2026

Thank you for taking the time to share your thoughts. Every response makes a difference.

Prefer to give feedback another way? You can contact us through the BSL Chat on our website or via the SignVideo app. You can also contact your account manager if you have any questions regarding the survey.

Section 1: General Satisfaction

Name*

First Last

Email*

1. What do you mostly use SignVideo for?*

2. How does our service meet your overall expectations?*

Section 2: Customer Support

3. Have you contacted our support team in the past year?*

4. How satisfied were you with the support you received*

5. Was your issue resolved in a timely manner?*

Section 3: Pre Book

6. Have you used our Pre-book service in the past year?*

7. How would you rate the SignVideo Meets connect to bookings team experience?*

Section 4: Interpreters

8. Where possible, the interpreters do what I ask of them.*

9. Interpreters focus on the call on their screen.*

10. Interpreters greet me warmly.*

11. Interpreters explain what is happening as the call goes on.*

12. Interpreters say goodbye and finish the call off with a smile.*

Section 5: Consumer Sales

13. How would you rate your overall experience with our sales team? *

14. In the past year if you joined our service did our sales team clearly explain the product / service and answer your questions effectively?*

15. Was the process of signing up and onboarding smooth and straightforward? *

16. What stood out the most positively about your interaction with our sales team? *

17. Is there anything we could have done better during your onboarding or initial experience?*

18. How relevant and informative do you find SignVideo marketing events and social media?*

19. How would you rate our newsletter that we send via WhatsApp?*

20. Would you recommend our service to friends and family?*

21. Would you be willing to be contacted if we require more information?*

Upload your BSL video response

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Consent*

I understand and agree to share personal information to support new improvements to SignVideo services. If you have any questions about your privacy, you can access our privacy policy here: Privacy Policy

Only authorised teams have access to personal information, and we are obliged to respect its confidentiality. We do not sell, rent or exchange any personal information supplied by you to any third party. Nor do we use any of the information you provide for external direct marketing or non-research activities.