NHS 119 – British Sign Language (BSL) Service

The Vaccination Booking Service is open:

Monday to Friday - 08:00-18:00 | Closed Saturdays, Sundays and Bank Holidays
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FAQs

Using your computer and webcam, or the SignVideo app on your smartphone or tablet, you make a video call to a BSL interpreter.
The interpreter telephones an NHS 119 operative and relays your conversation with them. The NHS 119 operative will assist you with booking vaccinations available on the National Booking Service, including COVID-19, flu and in some areas RSV vaccinations.
This is not a clinical service. Any enquiries that require medical advice should follow the route to contact NHS 111.

You need a modern computer with a webcam, or the SignVideo app on your smartphone or tablet, and a good broadband internet connection.

It is best if no one else is using your internet connection while you are on the call, especially not for online games, streaming music or watching films.

If your video call fails while you are connected to the interpreter, try again. You may need to restart your computer.

On your smartphone or tablet, tap on the NHS 119 logo:

Search for “SignVideo” in the Apple App Store or Google Play Store. The app is free to download and use. You can call NHS 119 without needing to register with SignVideo.

This is a summary of why NHS 119 collects your personal information, how it may be used and your rights.

To provide you with assistance with booking or enquiring about a COVID-19 and/or Flu vaccination through our NHS 119 service, we will collect information about you to help us identify you.
We will record the information you provide us and store this on a computer system.
To monitor the quality of our service, recordings of the interaction between the interpreter and the NHS 119 operative may also be retained.

If you ring NHS 119, we may need to share some health information about you with your GP and additionally with other health or social care providers in order to provide you with appropriate care. If you do not wish information about you to be shared we will give you the opportunity to say so, however this may impact on the services and support that can be provided to you.

The health and social care professionals involved in your treatment or care may ask us for information about your use of our services or the treatment you received. We will be careful about sharing information in these circumstances and will only do so once we are satisfied that they need this information in order to provide care to you.

We use relevant information about you to help improve NHS services and the health of the public. Your information may be used to:

  • Help staff review the assistance they provide to ensure it is of the highest standard
  • Teach and train staff
  • Protect the health of the public
  • Provide statistics, performance and planning information
  • Find out how many people have a particular illness or disease
  • Carry out health research and development
  • Investigate complaints, legal claims or untoward incidents

Wherever possible the information will be anonymised. If we have a requirement to use information that does identify you we will explain how and why your information will be used and obtain your permission.

Sometimes the law allows the NHS to share your personal information without your permission, for example, to investigate a serious crime or to protect a child.

Information provided by patients or service users to a health or social care service is provided in confidence and will be treated as such so long as it remains capable of identifying the individual it relates to. Further, the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018 describe how organisations can use personal data.
All NHS organisations are required to appoint a Data Protection Officer (DPO) and Caldicott Guardian to ensure patient information is handled in accordance with our legal and policy requirements.

How to obtain your personal information, or details about the use of your information
The UK General Data Protection Regulation (GDPR) allows you to find out what information about you is held by NHS England. This is known as the “right of access” or “right of subject access”.
If you have any queries about how NHS England process personal data, please contact our DPO at the address below:
Jon Moore
NHS England
7 and 8 Wellington Place
Leeds, West Yorkshire
LS1 4AP
Email: england.dpo@nhs.net