Reporting Specialist

Reporting Specialist


London, Glasgow or remote-based




Full-time | Permanent


37.5 hours a week

Closing Date:


The Role:

The Reporting Specialist is a new role in our small but dynamic Operations team. We have a large suite of regular reporting that is crucial to the provision of our service, our customer invoicing and the service we provide to our customers. This is a fixed-term role with a competitive salary, reporting to our Operations Manager. This role is based London or Glasgow with the possibility of working from home.

This is a 12-month fixed term employed position, with the possibility of full-time employment.

Experience required:


  • Minimum 2 years’ experience in a Reporting role
  • High level of proficiency with Microsoft Excel (including Pivot tables, Complex formulae, VLOOKUP)
  • High level of proficiency with Google Sheets (including Pivot tables, Complex formulae)
  • Strong attention to detail
  • Strong troubleshooting skills and the ability to creatively resolve issues by drilling down to the root cause
  • Exemplary prioritisation and time management skills
  • Strong escalation skills
  • Ability to work independently
  • A demonstrable ‘continual improvement mindset’ – a desire to continually improve systems and processes



  • Ability to communicate in British Sign Language (BSL)
  • Knowledge of Video Relay Services (VRS) and Video Remote Interpreting (VRI)
  • Experience with the Microsoft Office suite of applications (Word, Excel, Powerpoint, Teams, Outlook, OneDrive, Sharepoint)

Person specification:

Your Key Duties and Responsibilities

  • Production of large suite of regular reporting needed for internal staff and external clients, including:
    • Daily internal reporting of call volumes and performance against internal KPIs
    • Monthly and quarterly usage and performance reports for organisational customers
    • Usage and call logs for invoicing of organisational customers
    • Usage and call logs for invoicing of subscribers
    • Interpreter call-handling data for payroll and freelancer invoicing
    • Data to support investigation of issues
  • Clear and concise presentation of Internal reporting to stakeholders and management
  • Review reporting processes and suggest and implement improvements
  • Support the Operations Manager and the Operations team with core operational tasks as required

Company Benefits:

  • Four weeks paid sick leave
  • Cycle scheme
  • Referral scheme
  • 30 minutes free VRS for BSL users
  • Working over 22.5 hours per week allows entry into the company Relevant Life Plan

Additional info:

We are Equal Opportunities Employer. We are committed to fostering a workplace environment that diverse and inclusive. All qualified applicants will receive equal consideration for employment regardless of any protected characteristics from the Equality Act (2010). We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

How to Apply:

Please send your CV to